Terms and Conditions for Earlscourt Man And Van Services
These Terms and Conditions set out the basis on which Earlscourt Man And Van provides removal, transport, delivery, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement for both parties and to reduce misunderstanding about the scope of the man and van service, payment arrangements, cancellation rights, and responsibilities during the job.
In these terms, references to “we”, “us”, or “our” mean Earlscourt Man And Van, and references to “you” or “the customer” mean the person requesting the service or the business entity on whose behalf the booking is made. These terms apply to domestic and commercial bookings unless otherwise agreed in writing. Any special arrangements must be confirmed in advance and will only form part of the contract if accepted by us in writing.
These terms should be read together with any quotation, booking confirmation, or written notes exchanged before the job begins. If there is any inconsistency, the confirmed booking details and any written variation agreed by both parties will take priority over the general wording of these service terms.
The booking process begins when you request a quote or submit job details, including the collection and delivery locations, access conditions, item type, approximate volume, and preferred date. We may ask for photographs, inventory information, or other details to help assess the work and provide an accurate estimate for the removal van service or man and van hire. All quotations are based on the information provided at the time of enquiry.
A quotation is normally an estimate unless expressly stated to be fixed. If the actual requirements differ from the information supplied, we may revise the price to reflect extra time, labour, mileage, parking, waiting time, stairs, difficult access, specialist handling, or additional items. We reserve the right to refuse or alter a booking if the job materially differs from the agreed description or if it would be unsafe or impractical to proceed.
A booking is only confirmed when we accept the job and, where required, receive a deposit or written confirmation from you. We may refuse any booking at our discretion, particularly where the service requested falls outside our capabilities, would breach legal requirements, or would expose our team or property to unreasonable risk. You are responsible for ensuring that all booking details are accurate and complete.
We aim to arrive within the agreed time window, but all timings are estimates unless specifically guaranteed in writing. Traffic, weather, access problems, mechanical issues, and previous job overruns may affect arrival or completion times. We will use reasonable efforts to keep you informed of significant delays. The customer must ensure that someone authorised is available at the collection and delivery points if needed to give instructions, approve items, or complete handover.
The customer must ensure that the goods to be moved are ready for transport at the agreed time. Unless otherwise agreed, items should be packed, secured, and suitably protected for transit. We may assist with loading and unloading, but this does not mean we accept responsibility for poor packaging, concealed defects, or unsuitable preparation by the customer. If requested, we may provide additional handling support, subject to availability and extra charges where applicable.
Any special handling requirements, such as fragile items, pianos, antiques, appliances, dismantling, or reassembly, must be disclosed in advance. Some items may require extra labour, specialist equipment, or prior acceptance. If we believe an item is unsafe to move without additional protection or sufficient assistance, we may decline to move it unless suitable arrangements are made.
Payment terms will be confirmed at the time of booking. Unless stated otherwise, payment is due immediately on completion of the job or before unloading, depending on the agreed arrangement. We accept the payment methods specified in the booking confirmation. If a deposit is requested, it may be non-refundable to the extent permitted by law and may be applied against the final invoice.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any charges not included in the original quotation may include waiting time, congestion, parking penalties, additional labour, route changes requested by the customer, or work outside the scope of the confirmed booking. If extra work is required, we will normally explain the likely additional cost before proceeding, where reasonably practicable.
If payment is not made when due, we may suspend the service, withhold delivery, or retain goods until full payment is received, to the extent allowed by law. We may also charge reasonable costs arising from late payment, including administrative costs and, where applicable, statutory interest. The customer remains responsible for all charges incurred under the booking, including those caused by inaccurate information or last-minute changes requested by the customer.
Cancellations and changes must be notified as soon as possible. If you cancel a booking, we may charge a cancellation fee depending on the notice given, the resources already committed, and any non-recoverable costs. Where a deposit has been paid, it may be retained in part or in full to cover losses incurred, subject always to your statutory rights and applicable consumer law. Time-sensitive jobs may attract higher cancellation charges if short notice prevents us from reallocating the vehicle and crew.
If you wish to reschedule, we will try to accommodate a new date, but availability cannot be guaranteed. Any revised date will remain subject to the same terms unless we agree otherwise in writing. If we are forced to cancel due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, road closures, or illness, we will contact you promptly and may offer an alternative time or refund any amount paid for the affected service, except for costs already incurred where permitted by law.
We may cancel or suspend a booking if you fail to provide accurate information, if access is unsafe, if the premises are unsuitable, if prohibited goods are presented for transport, or if the customer or occupants behave abusively or unlawfully. In such cases, you may still be liable for reasonable wasted costs. We will always seek to act fairly and proportionately when applying these rights.
Our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be limited. Subject to this, we are not responsible for indirect or consequential losses, loss of profit, business interruption, or loss arising from delayed completion where the delay is outside our reasonable control.
We will take reasonable care when handling your goods, but certain items are moved entirely at the customer’s risk unless specifically agreed otherwise in writing. This includes, for example, items already damaged, poorly packed goods, or items with hidden defects. The customer is responsible for telling us about any items of particular value, fragility, or importance before the job begins. Any insurance or compensation arrangements, if offered, will be subject to the relevant policy terms and claim procedures.
Our maximum liability for loss or damage to goods, where liability is established, will be limited to the lesser of the item’s proved value or the amount recoverable under any applicable insurance or agreed compensation limit, unless a higher limit is expressly agreed in writing. The customer must inspect items promptly on delivery and notify us of any visible damage as soon as reasonably possible. Failure to report issues promptly may affect our ability to investigate the matter properly.
We are not liable for damage caused by inadequate packaging, pre-existing defects, overloading by the customer, improper loading instructions, or items that are unsuitable for transport. We are also not responsible for access damage caused by narrow staircases, unstable flooring, low ceilings, or other site conditions not disclosed in advance. If you ask us to proceed despite a warning from our team, you do so at your own risk to the extent permitted by law.
Where we provide dismantling, reassembly, or placement services, we will use reasonable care, but we do not guarantee that furniture or fixtures will be capable of being reassembled in exactly the same condition as before. The customer should retain any fitting instructions, fixings, or specialist tools required. We are not responsible for hidden wiring, plumbing, structural defects, or other concealed conditions that we could not reasonably have known about.
During loading and unloading, the customer must keep children, pets, and bystanders clear of the work area. We may refuse to proceed if conditions are unsafe. The customer is also responsible for obtaining any permits, parking permissions, landlord approvals, building access permissions, or similar consents required for the job. Any fines, penalties, or delays resulting from the lack of such permissions remain the customer’s responsibility unless caused solely by our negligence.
Waste, disposal, and recycling activities are subject to UK law, including rules governing controlled waste and fly-tipping. We will only remove waste or unwanted items where this has been specifically agreed in advance. The customer must not ask us to dispose of materials illegally or conceal waste within a general removal job. We may require a clear description of the waste type, approximate quantity, and any special handling needs before accepting the work.
We will not knowingly transport or dispose of hazardous, regulated, or prohibited materials unless we are expressly licensed and able to do so lawfully. This includes, but is not limited to, asbestos, chemicals, clinical waste, gas cylinders, fuel, paint in large quantities, tyres, pressurised containers, explosives, and certain electrical or contaminated items. If such materials are discovered during a job, we may stop work immediately and charge for time already spent.
The customer is responsible for ensuring that any waste presented for collection is lawful to remove and that they have the right to authorise disposal. We may request evidence that items are genuinely waste and not subject to ownership restrictions, tenancy disputes, or third-party claims. Where waste transfer documentation is required, it must be completed accurately by the relevant parties. You must not present waste that would place us in breach of environmental or transport regulations.
Any goods or waste left behind after completion may be treated in accordance with our reasonable procedures and any applicable legal requirements. We are not obliged to store abandoned items indefinitely. If we agree to hold items temporarily, storage charges may apply and the items remain at the customer’s risk unless otherwise agreed in writing. We may dispose of uncollected property after giving reasonable notice where permitted by law.
These terms may be updated from time to time to reflect legal, operational, or administrative changes. The version in force at the time of your booking will apply unless a later written agreement states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right under these terms does not mean we waive that right.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By booking the service, you agree that these terms form the full agreement between the parties for the relevant booking.